![]() Go get it from and let us know if it helped you fix your problem. Once you select your problem and run the tool, it will run tests to figure out what’s wrong and then either fix the problems for you or tell you how to fix it yourself manually. Need help setting up my Office 365 email in Outlook. ![]() Can’t sync email in Office 365 email on your phone.Outlook keeps saying Trying to connect or Disconnected.FWIW I have uninstalled and re-installed, deleted and recreated profile, /safe, ran the Microsoft Support and Recovery Assistant for Office 365. Shared mailboxes or shared calendars don’t work in Outlook We have been having this problem with 4 users this week.The tool can fix the following problem for you: Microsoft Support and Recovery Assistant for Outlook & Office 365 Other: If you problem app is not listed here, click on the My problem isn’t listed here link and tell Microsoft the problem you are facing.Advanced diagnostics: Here you will be able to run a diagnostic log collection.
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